Orders, live magnets & returns

1. Custom & bulk orders

This covers custom magnets, keychains, mirror keychains, buttons, promotional items, event favors and other personalized products ordered directly from NeeksxArt.

Your photos & design

• Online orders: you upload and crop your photos at checkout. There's no proof step: we print exactly what you crop, so check every photo before you pay.
• Custom & bulk orders (logos, event favors, orders of $1,000 or more): you send us your logos, photos and text, and we create a free digital mockup for you to approve before production.
• Please check everything carefully: spelling, colors, contact info and QR codes.
• Changes after production starts may not be possible and may cost extra.
• We print as-is. Designs print exactly as uploaded. We don't retouch, clean up or redraw your artwork, so if an image is low resolution, blurry or a screenshot, it prints that way. Please send the original, highest-quality file you have.
• Colors and placement on screen can differ slightly from the printed product.

Payment

• Orders are paid in full at checkout, before production.
• Ordering $1,000 or more? Email us at info@neeksxart.com before you order and we'll work out the details and payment with you.
• Sales tax and shipping are shown at checkout (see Shipping & local delivery below). Production time depends on order size, complexity and materials.

If we make a mistake

If we cause an error (wrong artwork or text, wrong quantity or product, significant defects, or something missing from your approved mockup), we'll fix it, usually by remaking the affected pieces at no charge. Please contact us within 7 days of receiving your order with your order details and clear photos. Only the affected pieces are remade. Issues caused by an approved design, incorrect customer information or changes after production generally don't qualify for a free remake. This policy doesn't limit your legal rights.

2. Shipping & local delivery

• Free local delivery in Reno & Sparks. Choose local delivery at checkout for any Reno or Sparks address. If weather, a family emergency or something similar means we can't deliver, we'll ship your order instead and the standard $8.00 shipping fee applies.
• $8 flat-rate shipping on orders under $150.
• Free shipping on out-of-state orders of $150 and over — based on the merchandise subtotal before tax. Alaska and Hawaii are excluded.
• Live pop-up orders are picked up at the booth and don't ship.

3. Live photo magnets (event orders)

Live magnets are 2.5-inch square magnets and 2.25-inch keychains made on-site at participating events. You pick a bundle, upload your photos and pay before production.

• Your photos: you choose, upload and crop them. Use the best originals you have. We don't retouch images, so blurry, dark or low-resolution photos print that way. Screenshots and social media downloads aren't recommended.
• Returns: no refunds once production starts. All sales are final for photo quality, photo choice and cropping, changes of mind and small screen-to-print color differences. If we make a verified error, like the wrong photo, wrong quantity or a defective magnet or keychain, we'll correct or replace it.
• Event-only, pickup only: live ordering is open only during NeeksxArt pop-up events, and orders are picked up on-site at the NeeksxArt booth. Live orders don't ship. Keep your order number handy. Wait times depend on attendance and order volume.

4. Social media, photography & permission

We may ask to photograph your products, share finished pieces, tag your business or collaborate. We always ask before publicly sharing identifiable orders, personal photos or your branding. Saying no never affects quality, pricing or fulfillment.

Identifiable children under 18 are never used for promotion without separate, verified permission from a parent or guardian. Consent choices and final mockup approvals are recorded with the order.

5. Your artwork & image rights

By sending us materials, you confirm you own them or have permission to use them. We use them only to make and fulfill your order, never for unrelated promotion.

6. Cancellations

• Every product is made just for you, so please cancel as soon as possible.
• Orders canceled before production may be refunded, minus any agreed nonrefundable charges for work already done.
• After production starts, refunds depend on the work completed and applicable law. Live magnet orders generally can't be canceled once personalization begins.

7. Contact

Email info@neeksxart.com or DM @neeksxart with your order number, a description of the issue and photos if relevant.